Shipping & Delivery
We aim to dispatch physical orders as promptly as possible after payment has been received and the order has been confirmed.
UK Delivery
Orders for delivery within the United Kingdom will be sent using the delivery method selected at checkout.
Estimated delivery times will vary depending on the service used and the destination. Delivery estimates are provided as a guide only and are not guaranteed.
International Delivery
We also accept orders for delivery outside the United Kingdom.
International delivery charges will be calculated according to the destination and the shipping method available at checkout.
Customers are responsible for providing a complete and accurate delivery address. Additional customs duties, import taxes or local charges may apply in the destination country. Where such charges arise, they are the responsibility of the customer.
Dispatch
Orders will normally be dispatched after payment has been successfully received.
Where an item is temporarily unavailable, delayed or out of stock, we will contact you using the details provided with your order.
Delivery Delays
We are not responsible for delays caused by postal services, couriers, customs authorities, adverse weather, industrial action or other circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the expected delivery date, please contact us so that we can investigate.
Incorrect or Incomplete Addresses
Please check your delivery details carefully before completing your order.
We cannot accept responsibility for orders delayed, returned or lost because an incorrect or incomplete delivery address was supplied by the customer. Additional postage charges may apply if an order needs to be resent.
Damaged or Missing Orders
If your order arrives damaged, or if an item is missing, please contact us as soon as possible and provide your order number together with any relevant photographs or information.
We will review the matter and, where appropriate, arrange a replacement, refund or other suitable resolution.
Digital Products
Digital products do not require physical delivery.
Where a digital product is purchased, access or download instructions will be provided electronically after the order has been successfully processed.
Contact
If you have any questions about shipping or delivery, please contact us at: